Computer Services

Email Setup and Troubleshooting

Setup of 1 new email account.
Configure account settings and features.
Demonstrate webmail/email client functionality.
~ or ~
Troubleshoot and correct e-mail originating issues as needed to restore proper email functionality.

Tune Up

Back up computer to your media
Update operating system (Windows & macOS)
Update software (Office, browser, apps)
Run virus & malware scans
Removal of threats and bloat
Miscellaneous adjustment requests. (create/remove programs, add or remove shortcuts/alias)

Virus Removal/Repair

Repair operating system-related issues (boot issues, blue screens, etc.)
OS reloads or installs
Removal of all viruses/spyware
Uninstall executables as directed
Remove shortcuts as directed
Configure startup items and services as directed
Install Windows or macOS updates.
Recommend tweaks to improve productivity
Install additional critical updates found online.
Test the operating system for proper functionality.

Printer Set Up

Unpack / Unbox
Install Ink
Install Paper
Install printer drivers on computer
Connect to Network (cable or Wi-Fi)
Verify that all features function correctly
Test print
Test Scan
Test Fax (if client requests set up)

Computer Set Up

Connect and Perform the initial setup of 1 computer system (computer, monitor, keyboard, mouse, and speakers.
Perform initial Hardware install and 1 software install
Configure existing internet access and single existing email account.
Install updates, remove client specified unwanted bloatware, agent tweaks based on client's
needs.

Mobile Device Setup

Setup 1 mobile device (Tablet, Cell Phone)
Unbox if needed
Review with the client what their expectations are
Power up
Update OS,
Set up and sign into email

Printer Troubleshooting

Troubleshoot 1 printer
Check paper, ink, and/or toner levels, replacing them with client-provided consumables as needed.
Clear Print Jams or Print Jobs from the queue.
Update Printer Drivers and firmware
Reset the printer, and/or re-perform its initial setup.

Device Help and Simple Repair

Diagnose and troubleshoot a single issue on a client’s device
Run System Analyzer and inform the client of the results.
Validate the client’s original issue is resolved by testing for any related symptoms.
Test existing software for proper functionality.
Inform the client that once tech has identified the root cause of their issue.
Provide the client an estimate for any additional parts and labor needed to correct the issues.

Data Transfer

Transfer or back up of client's data from device A
Network Attached Storage (NAS)
Hard drive
another storage medium.

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